{"id":269,"date":"2024-04-06T05:18:21","date_gmt":"2024-04-06T05:18:21","guid":{"rendered":"https:\/\/mycleaningservice.co.uk\/?page_id=269"},"modified":"2025-06-03T12:38:02","modified_gmt":"2025-06-03T12:38:02","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/staging-brandixsoft.co.uk\/mycleaningservice\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"269\" class=\"elementor elementor-269\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4be18daf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4be18daf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d2f304a\" data-id=\"5d2f304a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d30fe3d elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1d30fe3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1675f0dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1675f0dd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2fb92a3a\" data-id=\"2fb92a3a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c3ccb28 elementor-widget elementor-widget-text-editor\" data-id=\"7c3ccb28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>1. Introduction<\/h2><p>Genius Services Ltd. (\u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) respects your privacy and is deeply committed to safeguarding your personal data in compliance with applicable data protection laws. This Privacy Policy is designed to inform you about the types of personal information we collect, how we use it, and the steps we take to protect it when you interact with our website <a href=\"https:\/\/staging-brandixsoft.co.uk\/mycleaningservice\/\">https:\/\/staging-brandixsoft.co.uk\/mycleaningservice\/<\/a> or engage our professional cleaning services. Our aim is to ensure complete transparency and to uphold your rights in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.<\/p><h2>2. Information We Collect<\/h2><p>We may collect and process various categories of personal information depending on how you interact with us:<\/p><ul><li><strong>Contact Information:<\/strong> Full name, phone number, email address, and physical address for service delivery and communication purposes<\/li><li><strong>Service Details:<\/strong> Specific information about the type of cleaning services you request, preferred dates, and special instructions<\/li><li><strong>Payment Information:<\/strong> Billing and transaction data, including method of payment (note: we do not store complete card details for security purposes)<\/li><li><strong>Technical Data:<\/strong> Device type, IP address, browser type and version, time zone settings, operating system, and information on how you use our website<\/li><li><strong>Correspondence:<\/strong> Any messages, queries, complaints, or feedback submitted via email, our website\u2019s contact forms, live chat, or telephone communication<\/li><\/ul><h2>3. How We Use Your Information<\/h2><p>Your personal data is used to ensure the effective operation and continuous improvement of our business. Specifically, we use your data to:<\/p><ul><li>Deliver and manage cleaning services in line with your requests<\/li><li>Process payments securely and issue invoices or receipts<\/li><li>Communicate important updates, confirmations, and customer service responses<\/li><li>Optimise our website content and user interface based on analytics<\/li><li>Comply with applicable legal, financial, and regulatory obligations<\/li><li>Prevent fraudulent activity and maintain business security<\/li><\/ul><h2>4. Legal Basis for Processing<\/h2><p>We only process personal data when a lawful basis is established. These include:<\/p><p><strong>Consent:<\/strong> Where you have clearly agreed to our processing of your data<\/p><p><strong>Contractual Obligation:<\/strong> To fulfil the service agreement between you and us<\/p><p><strong>Legal Requirement:<\/strong> To comply with our legal responsibilities (e.g., record-keeping)<\/p><p><strong>Legitimate Interests:<\/strong> For internal business processes such as improving services or maintaining system security, provided your fundamental rights do not override these interests.<\/p><h2>5. Data Sharing and Disclosure<\/h2><p>We do not sell, trade, or rent your personal information. However, we may share necessary data with trusted third parties, including:<\/p><ul><li>Secure payment processors to complete financial transactions<\/li><li>Third-party service providers or contractors (e.g., IT consultants, subcontracted cleaners) bound by confidentiality agreements<\/li><li>Government agencies, regulatory bodies, or law enforcement, if legally required<\/li><\/ul><h2>6. Data Retention<\/h2><p>We retain your personal data only for as long as necessary to fulfil the purposes outlined above. This includes:<\/p><ul><li>Completion of service contracts<\/li><li>Tax and accounting requirements<\/li><li>Potential legal claims resolution<\/li><\/ul><p>Data no longer needed is securely deleted or anonymised.<\/p><h2>7. Your Rights<\/h2><p>Under data protection legislation, you have several rights in relation to your personal information, including:<\/p><ul><li>The right to request access to the data we hold about you<\/li><li>The right to rectify inaccuracies or incomplete information<\/li><li>The right to request erasure (\u201cright to be forgotten\u201d)<\/li><li>The right to restrict or object to data processing under certain circumstances<\/li><li>The right to data portability<\/li><li>The right to withdraw consent where applicable<\/li><\/ul><p>To make a request, please use the contact information provided below.<\/p><h2>8. Data Security<\/h2><p>We implement robust administrative, physical, and technical safeguards to protect your personal data from accidental loss, alteration, disclosure, or unauthorised access. These measures are reviewed regularly to maintain a high standard of data security.<\/p><h2>9. Cookies<\/h2><p>Our website may use cookies and similar tracking technologies to personalise your experience, understand usage patterns, and gather aggregate data. You have control over <a href=\"https:\/\/staging-brandixsoft.co.uk\/mycleaningservice\/cookie-policy\/\">cookie preferences<\/a> and may adjust settings in your browser.<\/p><h2>10. Third-Party Links<\/h2><p>Our website may contain hyperlinks to third-party websites for your convenience or information. We are not responsible for the privacy policies, content, or data handling practices of external sites.<\/p><h2>11. Changes to This Policy<\/h2><p>We may periodically update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We encourage you to review this page regularly. The \u201cLast Updated\u201d date will be revised to indicate the most recent changes.<\/p><h2>12. Contact Us<\/h2><p>If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:<\/p><ul><li><strong>Phone: <\/strong><a href=\"tel:447760364503\">+44 77603 64503<\/a><\/li><li><strong>Email: <\/strong><a href=\"mailto:info@mycleaningservice.co.uk\">info@mycleaningservice.co.uk<\/a><\/li><li><strong>Address: <\/strong>Office 1, 6-8, Hallfield Road, Bradford, England, BD1 3RQ, Bradford, United Kingdom<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy 1. Introduction Genius Services Ltd. (\u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) respects your privacy and is deeply committed to safeguarding your personal data in compliance with applicable data protection laws. This Privacy Policy is designed to inform you about the types of personal information we collect, how we use it, and the steps we take [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-269","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy Policy | Genius Services Ltd.<\/title>\n<meta name=\"description\" content=\"Please read our privacy policy to learn what data and information we collect and retain and where and how we may use it.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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